Support

Need help with PocketFest? Check the answers below or reach out and we will get back to you.

Contact us

Email support@pocketfest.app with your account email, event name, and a short description of the issue.

How do I join an event?: Ask your event organizer for the guest or vendor code. Open PocketFest, choose your role, and enter the code on the join screen.
How do I load money onto my wallet?: Visit the Bank desk at the event. Hand your cash to a Bank clerk, show your wallet QR code, and they will add credit to your balance.
I can't scan a QR code.: Make sure PocketFest has camera permission in your device settings. Hold the camera steady, ensure good lighting, and keep the QR code centered in the frame.
How do I switch between Consumer, Vendor, and Bank modes?: Open Settings and use App Mode to pick the experience you need. Bank access is invite-only and must be granted by an organizer.
How do I delete my account?: Open Settings, scroll to Account, and tap Delete Account. This permanently removes your profile and cannot be undone.